WHO WE ARE Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — we're building the infrastructure of conversational commerce.

Manychat's People Operations runs on a hub model. Each location — Spain, Netherlands, Brazil, Armenia, US — has a People Operations Partner who owns everything: the full employee lifecycle on the ground, the local workplace experience, and the day-to-day people experience in that hub. You are Manychat Spain's trusted People Operations expert.

You operate within a global framework — global standards, tools, and domain leads who own Payroll, Compliance, People Tech, Workplace & Experience, and Rewards. But in Barcelona, the experience lives with you. WHO WE'RE LOOKING FOR We are looking for a People Operations Partner who can run the full people function for Manychat Spain — independently, confidently, and without hand-holding.

This is not a specialist role. You cover the full lifecycle, workplace operations, events, and everything in between.

The measure of success is simple: people in Spain have a seamless, high-quality experience, processes are clean, and you know what's happening before it becomes a problem.

What distinguishes this role

- You own the hub — not a piece of it. Everything people-related in Spain runs through you - You work with global domain leads (Payroll, Compliance, People Tech, Workplace & Experience, Rewards) — they set the standards and tools; you own the local execution - AI is infrastructure, not optional — you build self-service and automation into your daily operations You thrive in a fast-moving, international environment. You're equally comfortable advising a manager on a sensitive termination and coordinating a team offsite. You act before you're asked.

WHAT YOU'LL DO Own the Spain Hub - Be the key People Operations expert for the Spanish hub — for employees, managers, and global domain leads - Own the local roadmap: what needs to improve, what's next, what success looks like for the Spain hub - Maintain a clear view of what's happening in the location — headcount, team health,



open cases — and surface it proactively to the Head of People Operations Employee Lifecycle, End-to-End - Own the full lifecycle for Spain: pre-boarding, onboarding, transfers, role changes, compensation adjustments, offboarding - Manage complex and sensitive cases — difficult terminations — with care and in close partnership with the Compliance Partner - Own HRIS data quality in Humaans — employee records, org data, process accuracy - Coordinate payroll inputs accurately and on time with the Payroll Partner Relocation & Settling-In - Coordinate settling-in support for employees relocating to Spain — partner with external settling-in service providers and guide employees through the process from offer acceptance through their first months - Coordinate with immigration consultants and legal partners where needed - Support employees throughout — documentation, practical questions, the stuff that actually slows people down Office, Workplace & Events - Own the day-to-day Barcelona office — facilities, vendors, employee requests, and local operations - Distribute global programs locally: welcome packs, swag, perks and recognition initiatives — in coordination with the global Workplace &

Experience team - Organize and execute local team-buildings, internal events, and logistics for Barcelona-hosted offsites - Manage facilities vendors, building management, and office operations end-to-end Build AI-Native Operations - Default to automation for employee queries, document generation, onboarding workflows, and operational logistics where possible - Build self-service so employees don't need to contact you for anything a good system can answer - Work with the People Tech lead to improve HR system workflows and automation in Spain Connect to the Global Function - Work within the standards and tools set by domain leads — bring the global framework to life locally - Contribute to global People Ops initiatives and ensure Spain is consistent with the global model - Share what works in Spain with the hub community across locations WHAT SUCCESS LOOKS LIKE (6 months)



- People in Spain have a seamless experience across the full lifecycle — no gaps, no delays - Local processes and documentation are clean and current - Every open case is handled — or you know exactly where it stands and what's next - Office runs without daily intervention — vendors, operations, and requests handled proactively - AI and self-service handle the majority of routine employee queries - The Head of People Operations gets your updates, not surprises WHAT YOU'LL BRING Experience &

Background - 10+ years in HR Operations or People Operations, with strong hands-on experience in Spain - Proven experience coordinating relocation and settling-in support for international hires - Experience handling complex and sensitive terminations - Experience running or supporting office operations, workplace, and events alongside core HR - Experience in an international, fast-moving environment — operating independently and proactively - Proficiency in HRIS systems; strong written and verbal English; fluent Spanish Skills & Mindset - Ownership instinct: you see what needs to be done and do it — across lifecycle, workplace, whatever comes - AI-native: you look for what to systematize, not what to protect - Strong judgment in ambiguous situations — you advise managers on hard calls, not just run process - High ownership: you don't wait for a task to land in your inbox — you know what's coming and prepare - Cross-cultural fluency: you work in a integral team every day - Not what we're looking for: someone who needs a clear lane and a playbook for every situation WHAT WE OFFER - Competitive salary, annual performance bonus - Professional development budget for relevant conferences, training, and coaching - Flexible benefits plan designed to support your individual needs - Comprehensive healthcare: inclusive health insurance covering medical, dental, and wellness programs - Hybrid work and generous leave options - In-office perks, including free meals and snacks - Company-funded sport activities, annual offsites and team-building events Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin

📌 People Operations Partner (Bellprat)
🏢 Manychat
📍 Bellprat