Amenitiz is seeking an experienced Customer Success Team Lead in Barcelona to guide a Tier 3 team focused on reducing churn and boosting Net Revenue Retention. You will shape proactive CS motions, monitor health signals, and collaborate with Sales, Product, and Revenue Ops to align on growth opportunities.
You will coach a 5-person team and own retention metrics. The role emphasizes data-driven strategies, regular coaching, and hands-on involvement in customer conversations to scale retention
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📌 Proactive CSM Team Lead: Drive NRR & Retention (Barcelona)
🏢 Amenitiz
📍 Barcelona
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