About us
Hey
Get ready to set sails and navigate the rindus wave
We're rindus,
a People company. We love IT professionals and our
passion
is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.
Because
growth
is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams.
So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new
rinder
to get on board. Are you the next to
be reeled in ?
About our partner
On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).
What you'll be doing
Operational Process Ownership
Lead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management).
Faster ticket resolution times and a significant workload reduction for downstream technical teams.
Team Leadership & Coaching
Manage, mentor, and develop the support process team (e.g., dispatchers, process specialists) while fostering a customer-first service culture.
A highly empathetic and efficient support team that delivers best-in-class user experiences.
Ensure clear communication and alignment of integral strategies across other departments and the wider organization.
Shift-Left & Self-Service
Establish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users.
Proactive ticket deflection, enabling users to solve common issues independently.
Tool Optimization & KPIs
Collaborate with the IT Platform team to continuously improve the ITSM platform (e.g., J
📌 Team Lead SSP (Madrid)
🏢 Rindus
📍 Madrid