Job Description Ciklum is looking for a Senior Agentic Business Analyst to join our team in Spain. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About The Role As a Senior Agentic Business Analyst, you'll become a part of a cross-functional development team engineering experiences of tomorrow. You will work in the project for a leading general payments platform that connects businesses and consumers across 260 payment types in over 40 countries. With over 20 years of experience and an annual transaction volume exceeding $150 billion. You will work in an automation COE, collaborating with a centralised AI Platform team, IT, Dev Ops etc. Responsibilities Conduct Process Discovery: Partner with human agents to shadow workflows, conduct detailed process walkthroughs,



and map end-to-end "as-is" processes across 50+ operational areas Evaluate & Classify Opportunities: Assess candidate processes against structured criteria to qualify and categorise them for Robotic Process Automation (RPA), Intelligent Document Processing (IDP), or Agentic AI (Azure specific) Calculate ROI & Prioritise: Develop business cases and cost-benefit analyses to build a high-value automation roadmap Draft Documentation: Author comprehensive Process Definition Documents (PDDs)that translate business requirements into clear specifications for developers Design Human-in-the-Loop Workflows: Architect "to-be" processes that eliminate operational bottlenecks and create seamless handoffs between automation tools and human agents for exception handling Lead Testing & Implementation: Collaborate with automation developers during build cycles, define test scenarios, and lead User Acceptance Testing (UAT) with operat

📌 Senior agentic business analyst (Madrid)
🏢 Ciklum
📍 Madrid