Benefits

Health insurance

Paid time off

Vision insurance

Dental insurance

Own the operation. Drive the outcomes. Keep every job moving.

THE OPPORTUNITY
This isn't a role for someone who wants to clock in and follow a script. We need someone who can take charge of a fast-moving job pipeline, hold every detail accountable, and build the kind of client and carrier experience that wins referrals — coordinating scheduling, billing, TPA programs, and job tracking across every active project. If you're sharp, driven, and thrive when the stakes are real — keep reading.

What You'll Own

Master scheduling for staff, clients, and service appointments — keeping everything synchronized in real time

Oversee daily dispatch — ensuring technicians and crews are assigned, deployed, and on schedule every day

Own billing accuracy: initiate, verify, and track every job through Restore and Luxor with zero gaps

Audit job data to confirm accuracy, correct salesperson assignments, and flag non-converted jobs for timekeeping review





Ensure all jobs are entered into Restore on initial contact — including estimates — so jobs not sold are tracked and reported

Manage TPA intake end-to-end: receive referrals, verify documentation, meet compliance requirements, and track program KPIs

Maintain prompt updates on jobs not sold and notify the appropriate team member to review work tickets

Serve as the connector between clients, project managers, and leadership — high communication, high accountability

Support workflow improvements in direct collaboration with the General Manager

YOU BRING

Experience in restoration, insurance claims, or a TPA-affiliated service environment

Familiarity with Xactimate, XactAnalysis, Symbility, or similar restoration/TPA software

Understanding of commercial service billing, documentation workflows, and the insurance landscape

Knowledge of IICRC standards or insurance claim documentation

Strong organizational skills in a high-volume, appointment-driven

📌 Insurance Restoration Operations Coordinator (Madrid)
🏢 ServiceMaster RRH
📍 Madrid