NCC Operators deliver

24×7×365 frontline operations , performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.

Key Responsibilities

Perform

continuous monitoring

using UN‑approved tools across:

Network, servers, storage

Satellite & RF infrastructure

Security devices

Public cloud (Azure, AWS)

M365 and application platforms

Handle

event management and alarm triage

Perform

Tier‑1 troubleshooting

following approved SOPs

Escalate incidents to:

Tier‑2 engineering teams

External service providers (as required)

Support

incident, critical incident, and security incident processes





Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)

Maintain accurate incident records in UN‑provided ITSM/CRM tools

Contribute inputs for:

Shift reports

Incident and change reporting

Ensure

15‑minute shift handover overlap

with incoming operators

Mandatory Skills & Qualifications

Minimum 1 year

of relevant NCC / NOC / ICT operations experience

ITIL v3 or ITIL 4 Foundation

certification

English proficiency: CEFR B2 or above

Ability to work

rotational 24×7 shifts on‑site

📌 Network Specialist (Madrid)
🏢 AARK Tech Solutions
📍 Madrid