Overview

Who we are?
SupportYourApp

is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a

Chat Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes.
What you will do

Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI




Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
Communicate with developers and cross-functional specialists
What you need to succeed in this role

Native Finnish-speaker and excellent English communication skills (at least C1 level)
At least 6 months of live chat support experience, preferably in crypto or financial services
Basic financial knowledge or payment/banking experience is preferred
Crypto industry knowledge is a plus
CRM experience in Salesforce is an advantage
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus

CRM systems expertise
Benefits

Versátil schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in U

📌 (native Finnish) Chat Support Consultant, crypto (Madrid)
🏢 SupportYourApp
📍 Madrid