Job Title: Systems Engineer
Location: Madrid, Amsterdam, Luxembourg, or London
Work schedule or timing: 8.30 AM to 5.30 PM CET
Work Model: Hybrid
Introduction to the role
The Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business critical applications supporting the General Financial Solutions (GFS) business unit. This role acts as the technical escalation point from Tier 1, provides deep application and systems expertise, and partners closely with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and improve service quality.
Key Responsibilities
Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1
Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities
Perform root cause analysis (RCA) for recurring or high‑severity incidents and document findings and corrective actions
Participate in major incident bridges, providing clear technical leadership and communication
Monitor application health, performance, and availability using enterprise monitoring tools. Identify trends and proactively address potential issues before they impact the business
Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure
Support application releases, patches, and configuration changes, including validation and post‑deployment monitoring
Review and assess changes for risk and operational readiness
Collaborate closely with GFS business users to understand application usage, pain points, and operational needs
Translate business issues into technical analysis and actionable remediation
Provide clear, concise communication to both technical and non‑technical stakeholders
Create and maintain technical documentation, runbooks, and support procedures
Contribute to kn
📌 Systems Engineer (Madrid)
🏢 CSC
📍 Madrid