Experteer Overview

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In this role, you serve as a hands-on IT Support Engineer II based in Valencia, driving operational excellence within a global IT Operations team. You bridge local employee experience with global infrastructure, tackling root causes and optimizing workflows while moving toward AI-driven self-service solutions. You balance hardware and software support with asset lifecycle management, data integrity, and strict security alignment.

You join a collaborative, general team to impact how Flywire scales and sustains its technology platform.

Compensaciones / Beneficios

- Provide high-touch on-site and remote hardware, OS (macOS/Windows), and network support for local and global teams
- Manage SaaS identities and security configurations in Google Workspace, Okta, Slack, and Jira
- Develop SOPs and identify recurring operational friction to enable automation and AI-ready workflows
- Oversee end-to-end asset lifecycle including procurement,



inventory forecasting, provisioning, and vendor coordination; ensure MDM zero-touch deployments and data integrity in the asset database
- Enforce IAM controls and SOC2 compliance; conduct User Access Reviews (UAR) across enterprise apps
- Collaborate with global Corporate IT, CPE, and Infrastructure teams to implement infrastructure updates and align local operations with global standards

Responsabilidades

- 3+ years of progressive IT support/operations xugodme experience in SaaS, FinTech, or digital product environments
- Proven macOS and Windows deployment, security, and troubleshooting skills
- Direct experience administering Okta, Google Workspace, Slack, and Jira
- Hands-on IT hardware lifecycle management, inventory control, and vendor relations

Requisitos principales

- ESPP
- immersion induction program
- wellbeing programs and fitness classes
- volunteer days
- Digital Disconnect Days

📌 IT Engineer II, Support (Operations & Automation - Valencia Hub)
🏢 Flywire
📍 Valencia