Who you are

- 4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment

- Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications

- Experience with endpoint management, identity and access management, device provisioning, and asset management

- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts

- Experience working with ticketing systems and following IT support best practices

- Excellent communication, and problem-solving skills

- Professional proficiency in English and Spanish

- Self-motivated, organized, and able to manage priorities in a fast-paced global environment

- Cisco CCNA, CompTIA A+, Network+, Security+, or equivalent certifications

- Experience administering Google Workspace and/or Microsoft 365 environments

- Experience with MDM/UEM, RMM, EDR/XDR, and enterprise endpoint management solutions

- Experience with enterprise networking, firewalls, VPNs, wireless infrastructure, and cloud backup solutions

- Familiarity with IT security and compliance frameworks such as ISO 27001, SOC 2, or NIST

- Basic scripting or automation experience using PowerShell, Bash, or similar tools

- Experience supporting a global, hybrid, or multi-office organization

What the job involves

- We are looking for an IT Support Engineer to provide exceptional technical support to our global team

- Yes, we’re geeks. But everyone needs someone to tell them to restart the router with a smile

- Reporting to the IT Team Lead,



you will work closely with the global IT support team to keep everything ticking like a Swiss clock in our office in Torre Glories
- To us, IT support isn’t just about connecting cables or looking at code—it's also about people.

- When things go wrong (and they do), you’ll bring a collaborative, and friendly attitude to your work and colleagues.

- If you are a natural team player who loves solving puzzles and helping others, you’ll have tons of options here to upgrade your skills and learn something new!

- Provide onsite and remote IT support to employees across multiple global locations

- Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications

- Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management

- Configure, deploy, maintain, and troubleshoot Windows and macOS endpoints

- Manage support tickets, ensuring timely resolution, documentation, escalation, and excellent customer service

- Support endpoint management, software deployment, patching, device compliance, and asset lifecycle management

- Assist with office network support, meeting room technology, backup operations, and endpoint security

- Maintain IT documentation, contribute to integral IT projects, and promote security best practices across the organization

Benefits

- Build something that changes the world

- ESOP packages
- Friendly, get ship done environment

- Work alongside outstanding talents
- Team building events (that don't suck)

📌 IT Support Engineer (Barcelona)
🏢 WebCargo
📍 Barcelona