Experteer Overview

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In this role you provide hands-on IT support to Freightos’ global team, ensuring smooth operations across offices and remote locations. You’ll troubleshoot hardware, software, and network issues, while managing devices, accounts, and security practices. You collaborate with a cross‑functional IT team to improve productivity and resilience in a fast‑paced environment. This is a chance to shape IT service quality at a growing, international company that moves the freight industry forward.

Compensaciones / Beneficios

- Provide onsite and remote IT support to employees across multiple global locations
- Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications
- Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management
- Configure, deploy, maintain, and troubleshoot Windows and macOS endpoints
- Manage support tickets, ensuring timely resolution, documentation, escalation, and excellent customer service
- Support endpoint management, software deployment, patching, device compliance, and asset lifecycle management




- Assist with office network support, meeting room technology, backup operations, and endpoint security
- Maintain IT documentation, contribute to global IT projects, and promote security best practices across the organization

Responsabilidades

- 4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment
- Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications
- Experience with endpoint management, identity and access management, device provisioning, and asset management
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, xugodme Wi-Fi, VPN) and endpoint security concepts
- Experience working with ticketing systems and following IT support best practices
- Excellent communication, and problem-solving skills
- Professional proficiency in English and Spanish
- Self-motivated, organized, and able to manage priorities in a fast-paced integral environment

Requisitos principales

- annual training budget
- equity incentive grants
- Private Health Insurance
- Ticket Restaurant
- Flexible Remuneration options for nursery, transport, and restaurant vouchers
- Flexible schedule u0026 Fridays with longer weekends

📌 IT Support Engineer (Barcelona)
🏢 Freightos
📍 Barcelona