Experteer Overview
As Director of Customer Success, you will lead and grow a team of Customer Success Managers to maximize client outcomes and revenue. You’ll align cross-functional teams—Sales, AdOps, and CSMs—around client goals, optimizing adoption of a new platform and DSP strategy. You will scale processes, mentor the team, and influence client engagement through data-driven insights. This role offers impact across European accounts and opportunities to shape strategic client journeys in a fast-moving ad-tech environment.

Compensaciones / Incentivos
• Manage top-tier clients as a dedicated CSM
• Collaborate with AdOps and Sales to drive revenue and campaign performance
• Assist in hiring and onboarding new CSMs and ensure effective ramp-up
• Mentor CSMs to reinforce core principles and skill development
• Guide CSMs on client communications across emails, Slack, presentations, and calls
• Monitor account health metrics (revenue, KPI, margin) and address risks to retention and expansion
• Support CSMs in high-priority meetings with strategic insights and recommendations




• Develop and implement scalable processes to improve engagement and retention
• Refine presentation templates, best practices, and data storytelling for client interactions
• Lead performance reviews and foster knowledge sharing within the team

Responsabilidades
• Experience in advertising technology or a related field
• 6+ years in a DSP/programmatic work environment
• 3+ years of people management experience
• Ability to adapt quickly to a changing technology environment
• Thrives in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, and time management skills
• Passion for achieving higher levels of growth and development
• Ability to manage multiple clients and accounts across diverse industries
• Ability to analyze and interpret significant data
• Fluent in English (speaking, reading, writing)

Requisitos principales
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📌 Director of Customer Success (Barcelona)
🏢 Uplift People Consulting
📍 Barcelona