Description:

Experience the power of a game-changing career

Passionate about finding your next big opportunity? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative Malaga (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Representative on our team, you will:

• Handle incoming customers contacts (via telephone, email,



chat or other automated alerts) and solve users’ demands

• Log call details onto call management systems and provide response and resolution within SLA

• Maintain service and product knowledge and expertise associated with applications specific to individual customers

• Escalate potential service issues initially with Mentor

• To follow all the processes and procedures of the project

• Ensure contractual SLA is maintained

• Provide cover for other Agents in their absence, either within the same team or across teams

• Liaise with Supervisors/ Mentors on specific projects where requested

• To understand and comply with administrative duties including holiday, sickness and overtime

• To attend regular Team Meetings

• To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Requirements:

Your

📌 Customer Service Representative (Benalmádena)
🏢 Concentrix Spain
📍 Benalmádena