Experteer Overview
In this role you provide hands-on IT support to Freightos’ global team, ensuring smooth operations across offices and remote locations. You’ll troubleshoot hardware, software, and network issues, while managing devices, accounts, and security practices. You collaborate with a cross‑functional IT team to improve productivity and resilience in a fast‑paced environment. This is a chance to shape IT service quality at a growing, international company that moves the freight industry forward.

Compensaciones / Beneficios
• Provide onsite and remote IT support to employees across multiple integral locations
• Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications
• Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management
• Configure, deploy, maintain, and troubleshoot Windows and macOS endpoints
• Manage support tickets, ensuring timely resolution, documentation, escalation, and excellent customer service
• Support endpoint management,



software deployment, patching, device compliance, and asset lifecycle management
• Assist with office network support, meeting room technology, backup operations, and endpoint security
• Maintain IT documentation, contribute to global IT projects, and promote security best practices across the organization

Responsabilidades
• 4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment
• Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications
• Experience with endpoint management, identity and access management, device provisioning, and asset management
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts
• Experience working with ticketing systems and following IT support best practices
• Excellent communication, and problem-solving skill

📌 IT Support Engineer (Barcelona)
🏢 Freightos
📍 Barcelona