We are looking for someone coming from the event Industry, with knowledge of events, communication and marketing. As part of a integral agency, the Senior Operation Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide. Additionally, this role serves as a strategic communicator and reputation ambassador for Spain/Italy markets leads and optimizes event operations for a leading global creative events agency, across 2 countries.

This leader will ensure high-quality event delivery & production, strong team performance and management, and operational excellence at scale.Drive operational excellence, ensure consistent high-quality event delivery, manage P&L;, optimize processes, and maintain compliance across both countriesTeam Leadership: foster high-performance culture focused on accountability, collaboration, and continuous improvement across the regionChange Management: Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change to improve efficiency and operational maturityClient Relationship: Serve as senior escalation point for major clients; act as trusted creative advisor and strategic partnerExternal Representation: Act as agency ambassador in Spanish & Italian markets; build relationships with media, industry associations, influencers, and thought leaders to enhance market visibilityGlobal Collaboration:



Partner with cross-functional teams and international peers to align on global standards, best practices, and multi-market project deliveryOperational efficiency and project delivery qualityEmployee engagement and client satisfaction and profitabilityWhat Were Looking For:10+ years in event agency operations/productionFluent in Spanish, English, and Italian is a plusProven experience managing large multi-layered teams across multiple countriesStrong stakeholder management and external communication skillsStrong leader on event/communication industryYou already have a network and you will develop our visibility by having strong external communication skillsLocationSpainThe #TeamGBT ExperienceWork and life: These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.Madrid, SpainType: Full time

📌 Senior Operation Manager Meetings & Events - Spain & Italy (Barcelona)
🏢 American Express Global Business Travel (Gbt)
📍 Barcelona