GSC CX Data, Process & Solutions Director – Full-Time / Barcelona or Remote to Start

We are looking for a

GSC CX Data, Process & Solutions Director

to join a major international transformation programme at one of our multinational clients, specialised in chemicals. This is a senior global role focused on transforming

Customer Experience through process standardisation, data, digital solutions and continuous improvement

across a complex multinational environment.

Key Responsibilities: Lead global

CX process & digital transformation

initiatives Drive process standardisation, efficiency and best-practice adoption across BUs Define and implement the

CX data strategy

and solutions Drive adoption and optimisation of digital & technology solutions Influence senior stakeholders across Supply Chain, CX, Digital & Technology and the BUs Lead and develop teams in a global, matrix environment

Profile:



10+ years in

Customer Experience / Customer Service / Business Transformation Proven experience leading large-scale global transformation programmes Strong understanding of

process, data and digital transformation Excellent stakeholder management and influencing skills Experience in complex multinational / matrix organisations SAP / S4HANA or Supply Chain exposure is a strong plus Strategic, proactive and hands-on leadership style

Role: Contract: Permanent Initial engagement: Gracia101, with planned

internalisation with client wo after 6 months Location:

Barcelona / Remote initially Long-term:

Relocation to Barcelona required upon internalisation Scope: General Languages: English required Start:

ASAP

📌 GSC CX Data, Process & Solutions Director (Barcelona)
🏢 Gracia101 Talent Solutions
📍 Barcelona