Service Quality & Operations Intern A continuación se detalla todo lo que necesita saber sobre lo que implica esta posibilidad, así como lo que se espera de los solicitantes. Location: Spain, Madrid 100% on site Key Responsibilities 1. Service Quality & KPI Monitor KPIs, maintain trackers and prepare reports. Identify abnormal data and support follow-up actions. 2. Data & Operations Support Collect and organize operational data. Support basic data analysis and maintain databases. 3. Work Order & Quality Management Review work-order data and support process compliance. Follow up on abnormal cases and monthly audits. 4. Spare Parts Operations Monitor inventory and spare parts availability. Support KPI reporting and issue follow-up. 5. Daily Service Support Check service information and support content updates. Assist with cost/invoice checking and daily operational tasks. Requirements Able to sign an internship agreement (convenio) with a university. Native or professional proficiency in Chinese (Mandarin) and fluent in Spanish for daily operational communication; English is a plus. Strong data sensitivity and attention to detail. Comfortable working with Excel and basic data analysis (e.g., Pivot Tables, VLOOKUP). Able to identify abnormal data and translate findings into clear actions or follow-ups. Strong organizational and follow-up skills, with the ability to manage multiple tasks independently.



Good communication skills and ability to work with internal teams and external service partners. 服务运营实习生 工作地点: 西班牙马德里,100% 现场办公 主要工作职责 1. 服务质量与 KPI 监控服务质量相关 xohynlm KPI,维护数据跟踪表并准备相关报告。 识别异常数据,并协助跟进改善措施。 2. 数据与运营支持 收集、整理运营相关数据。 协助进行基础数据分析,维护相关数据库。 3. 工单与质量管理 检查服务工单数据,协助确保数据准确性及流程合规。 跟进异常工单及月度审核工作。 4. 备件运营 监控备件库存及供应情况。 协助 KPI 报告及相关问题跟进。 5. 日常服务运营支持 定期检查服务相关信息,并协助更新内容。 协助进行服务成本及发票数据核对,并支持日常运营工作。 任职要求 可以与大学签署实习协议(convenio)。 中文(普通话)母语或具备专业工作水平;能够使用西班牙语进行日常工作沟通;英语能力为加分项。 对数据敏感,注重细节。 熟练使用 Excel,具备基础数据分析能力(如数据透视表、VLOOKUP 等)。 能够识别异常数据,并将分析结果转化为明确的行动或跟进事项。 具备良好的组织协调及跟进能力,能够同时处理多项任务。 具备良好的沟通能力,能够与内部团队及外部服务合作伙伴进行有效沟通。

📌 服务运营实习生 (Madrid)
🏢 OPPO
📍 Madrid