Service Quality & Operations InternLocation: Spain, Madrid 100% on siteKey Responsibilities1. Service Quality & KPIMonitor KPIs, maintain trackers and prepare reports.Identify abnormal data and support follow-up actions.2. Data & Operations SupportCollect and organize operational data.Support basic data analysis and maintain databases.3. Work Order & Quality ManagementReview work-order data and support process compliance.Follow up on abnormal cases and monthly audits.4. Spare Parts OperationsMonitor inventory and spare parts availability.Support KPI reporting and issue follow-up.5. Daily Service SupportCheck service information and support content updates.Assist with cost/invoice checking and daily operational tasks.RequirementsAble to sign an internship agreement (convenio) with a university.Native or professional proficiency in Chinese (Mandarin) and fluent in Spanish for daily operational communication; English is a plus.Strong data sensitivity and attention to detail.Comfortable working with Excel and basic data analysis (e.G., Pivot Tables, VLOOKUP).Able to identify abnormal data and translate findings into clear actions or follow-ups.Strong organizational and follow-up skills, with the ability to manage multiple tasks independently.Good communication skills and ability to work with internal teams and external service partners.服务运营实习生工作地点:



西班牙马德里,100% 现场办公主要工作职责1. 服务质量与 KPI监控服务质量相关 KPI,维护数据跟踪表并准备相关报告。识别异常数据,并协助跟进改善措施。2. 数据与运营支持收集、整理运营相关数据。协助进行基础数据分析,维护相关数据库。3. 工单与质量管理检查服务工单数据,协助确保数据准确性及流程合规。跟进异常工单及月度审核工作。4. 备件运营监控备件库存及供应情况。协助 KPI 报告及相关问题跟进。5. 日常服务运营支持定期检查服务相关信息,并协助更新内容。协助进行服务成本及发票数据核对,并支持日常运营工作。任职要求可以与大学签署实习协议(convenio)。中文(普通话)母语或具备专业工作水平; 能够使用西班牙语进行日常工作沟通;英语能力为加分项。对数据敏感,注重细节。熟练使用 Excel,具备基础数据分析能力(如数据透视表、VLOOKUP 等)。能够识别异常数据,并将分析结果转化为明确的行动或跟进事项。具备良好的组织协调及跟进能力,能够同时处理多项任务。具备良好的沟通能力,能够与内部团队及外部服务合作伙伴进行有效沟通。

📌 服务运营实习生 (Madrid)
🏢 OPPO
📍 Madrid