? Be part of a movement to change the way Europe pays
In today’s digital Europe, payments still feel too complicated. Random delays, confusing rules, extra apps and accounts make it harder than it should be to pay and get paid.
The European Payments Initiative is changing that with Wero, a proudly European digital wallet to make payments easier, clearer and more secure. Online, in store, at home and across borders, with your money and data protected under European laws and regulations.
Wero is live in Belgium, France, Germany and the Netherlands and launching very soon in Luxembourg and Austria. Backed by 17 major banks and the two largest European acquirers, we’re building a brand new, proudly European payment system.
? What's In It For You
As a B2B Partner Operations Specialist, you will be a trusted operational partner to EPI’s member banks and payment partners, ensuring they receive not only timely assistance but also high-quality, personal support experience. You’ll be part of a collaborative team that values curiosity, ownership,
and a shared commitment to delivering a product that works for its users. Beyond resolving inquiries, you’ll actively contribute to improving our products and support experience, ensuring that every interaction strengthens confidence in EPI.
At EPI, we embrace a remote-first culture, enabling our teams to work remotely from the country they are based in, with in-person meetings at least once a quarter to foster collaboration and connection.
? About The Team
You’ll join a dedicated, member-facing support team that values collaboration, shared learning, and empathy. We work closely with both technical and operational colleagues to ensure that our member banks and by extension, their customers can rely on EPI with confidence. You’ll report to the Manager of Customer Support and be part of an environment that encourages curiosity, teamwork, and a genuine passion for service quality.
*?*
Your impact
- Service Relationship Management:
📌 B Partner Operations Specialist (Madrid)
🏢 EPI
📍 Madrid