Who you are
- 8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent space strongly preferred
- Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team
- The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build
- Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly
- Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level
- A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality
- Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes
What the job involves
- As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers
- This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer
- Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites
- Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners
- Partner with Partner Solutions on implementation and onboarding
- Drive design daily, working hands-on in Figma to produce flows an
📌 Principal Product Manager (España)
🏢 Hopper
📍 España