Who you are
- 4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment
- Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications
- Experience with endpoint management, identity and access management, device provisioning, and asset management
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts
- Experience working with ticketing systems and following IT support best practices
- Excellent communication, and problem-solving skills
- Professional proficiency in English and Spanish
- Self-motivated, organized, and able to manage priorities in a fast-paced global environment
- Cisco CCNA, CompTIA A+, Network+, Security+, or equivalent certifications
- Experience administering Google Workspace and/or Microsoft 365 environments
- Experience with MDM/UEM, RMM, EDR/XDR, and enterprise endpoint management solutions
- Experience with enterprise networking, firewalls, VPNs, wireless infrastructure, and cloud backup solutions




- Familiarity with IT security and compliance frameworks such as ISO 27001, SOC 2, or NIST
- Basic scripting or automation experience using PowerShell, Bash, or similar tools
- Experience supporting a global, hybrid, or multi-office organization
What the job involves
- We are looking for an IT Support Engineer to provide exceptional technical support to our global team
- Yes, we’re geeks. But everyone needs someone to tell them to restart the router with a smile
- Reporting to the IT Team Lead, you will work closely with the general IT support team to keep everything ticking like a Swiss clock in our office in Torre Glories
- To us, IT support isn’t just about connecting cables or looking at code—it's also about people.
- When things go wrong (and they do), you’ll bring a collaborative, and friendly attitude to your work and colleagues.
- If you are a natural team player who loves solving puzzles and h

📌 IT Support Engineer (Barcelona)
🏢 WebCargo
📍 Barcelona