About ESSENCE Retention

We run retention marketing for ecommerce brands. Email and SMS flows, campaigns, and lifecycle programs built in Klaviyo, all measured against revenue, not vanity metrics. Our clients hire us to turn one time buyers into repeat customers, and we report on exactly what that produced. We work remote, move fast, and keep clients informed before they have to ask.

The role: Client Success Manager (full time, remote)

You own a portfolio of ecommerce clients end to end. You are the person they trust, and the person who makes sure the work lands.

What you do day to day:
- Onboard new clients and set the retention roadmap for their first 90 days
- Run weekly and monthly calls, keep every account on a clear cadence
- Read the numbers in Klaviyo and Shopify, spot what is underperforming, and say what we will change
- Brief and coordinate the internal team so campaigns and flows ship on time
- Build and present performance reports the client can act on




- Bring ideas before you are asked for them, and flag risk early

What we are looking for
- 2+ years in client success, account management, or agency account work, ideally ecommerce or marketing services
- Comfortable with retention metrics: repeat purchase rate, LTV, churn, flow and campaign revenue
- Hands on or close to hands on with Klaviyo, or another ESP you learned fast
- Strong written and spoken English, and the confidence to lead a call with a founder
- Organised enough to run several accounts without anything slipping
- Self directed. Remote here means you set your own week and hit your commitments

Nice to have: Shopify experience, copywriting or briefing experience, reporting and dashboard tools.

Degree optional. What you have shipped matters more.

📌 Client Success Manager (Marbella)
🏢 ESSENCE Retention
📍 Marbella