We are seeking a
Dutch/Flemish Customer Service Specialist
to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to Dutch-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe.

As a
Customer Service Specialist
, your key responsibilities will include:
- Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail
- Manage an intensive workload of 50-60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction
- Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution
- De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome
- Be the voice of the brand,



delivering a professional, empathetic, and customer-focused experience
- Accurately document customer interactions and complete all required administrative tasks in internal systems

Requirements
To succeed in this role, you should have:
- Fluency in Dutch and English (both written and spoken) is essential
- Proven experience in a high-volume customer service or contact centre environment is essential
- Experience with ticketing systems and Salesforce is a plus
- Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments
- Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism
- Excellent communication, active listening, and problem-solving skills
- Strong resilience and the ability to remain calm, positive, and focused under pressur

📌 Customer Service Specialist (España)
🏢 WorkNomads
📍 España