Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid . Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.

Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.
Your Impact

This position calls for someone who possesses a good both Technical and customer-facing skills background and works proactively to drive results. This person is a self-starter, versátil, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

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- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner

- Work directly with ETAC and Engineering to get customer issues resolved





- Publish Technical Support Bulletins and other user documentation in the Knowledge Base

- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues

- Have a thorough understanding of software release and bug cycles

Your Experience

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- BE/B.Tech engineering, equivalent technical degree or equivalent

- 3+ years relevant experience in an international reporting environment

- Ability to work in a dynamic, xqbhyrx fast moving and demanding environment

- Ability to collaborate with high-performing internal and outsourced teams

- Efficient team player

- Good knowledge and experience with salesforce, jira system

- Well versed with GoogleSuite and MS Office applications

- Knowledge and experience in network/Cybersecurity industry a plus

- English level of B2+

Best Regards

Usha

#J-18808-Ljbffr

📌 Technical Support Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid