Customer Service Representative (Finnish-speaking) - Onsite - Media Industry BP01

Experience the power of a game-changing career

Passionate about finding your next big opportunity? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative Malaga (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop /"friends for life/" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Customer Representative on our team, you will:




- Handle incoming customers contacts(via telephone, email,chator other automated alerts) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge andexpertiseassociated with applications specific to individual customers
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projectswhererequested
- To understand andcomply withadministrative duties including holiday,sicknessand overtime
- To attend regular Team Meetings
- To work onadditionaltasks required by Supervisor or Mentor connected to keeping up the service performance,qualityand customer sati

📌 Customer Service Representative (Benalmádena)
🏢 Concentrix
📍 Benalmádena