About Us
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and integral presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview :
We are recruiting for a Payments Operations Support role to join our Payment’s Support team. The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers,



in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.
What you will do :
Provide excellent customer service, by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing request, report generations in line with established SLA's.
Run all aspects of customer and financial support across a number of IT platforms, internal departments and external partners merchants.
Resolve issues/queries by interacting and communicating with other colleagues/departments.
Adapt to a fast-moving environment in a proactive and team-focused manner.
Any other such duties that may be required of you.
Support Inbound & Outbound Calls
You will work 24/7 in shift bases on business needs.
Who you are :
Modest: For us, putting the customer first is not a cliché. We serve them and

📌 Customer Support Agent (Madrid)
🏢 Planet
📍 Madrid