Senior Operations Specialist, Digital Products & Platforms
About AS1
AS1 operates at the intersection of football, technology and integral business . Backed by Bruin Capital and built from a network of leading football agencies worldwide, AS1 is redefining how talent, data and opportunity connect in the modern football ecosystem.
As we continue to scale our digital platforms, we are looking for a Senior Operations Specialist, Digital Products & Platforms to shape how our digital products and platforms operate. This is a foundational role for someone who wants to build an operating and support model from the ground up.
What Are We Looking For?
We are looking for an experienced operations professional with a strong background in IT Service Management, platform operations and technology support .
Do you have 5+ years of experience in IT/IS, with a strong understanding of ITSM?
Do you have experience operating modern digital platforms and managing L1, L2 and L3 support?
Can you demonstrate a solid understanding of SDLC, APIs, data analytics and cloud platforms ?




Do you have experience managing external technology partners and vendors?
Can you design and implement SOPs, service models and operational KPIs ?
Do you excel at connecting Product, Engineering and business teams?
Are you fluent in English and Spanish , both written and spoken?
Key Responsibilities
- Define, evolve and maintain AS1's operating model, service catalogue and support processes .
- Establish and maintain Standard Operating Procedures (SOPs) across digital products and platforms.
- Oversee platform availability, performance, reliability and operational health .
- Lead internal and external L1, L2 and L3 support teams , ensuring SLAs are met.
- Manage technology vendors and external partners, ensuring effective collaboration and service delivery.
- Drive incident management, resolution and root-cause analysis .
- Translate operational insights and user feedback into prioritised product and engineering b

📌 Senior Operations Specialist, Digital Products (Madrid)
🏢 AS1 Sports
📍 Madrid