Job Description Summary

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As one of the most transformative and visible Quality leaders in GEV, you will serve as the Quality Leader for one of the largest business lines in the company - Gas Power General Services. You will be responsible for driving Quality outcomes for our customers and field services teams by leading a highly mature quality organization.

Essential Responsibilities

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- Strategic Leadership:
- Lead the implementation of a cohesive customer and field quality vision – in line with GEV Zero-Defect Framework
- Drive transformational initiatives to improve read across for regions, reliability for our product, customer responsiveness and reduction in cost of poor quality
- Define and own enterprise quality goals, KPIs, action-plans and roadmaps
- Customer Engagement:
- Engage in largest customer issues and ensure RCAs and corrective actions are sufficient and deployed globally
- Represent the business on quality matters with customers, regulators,



and external partners
- Partner with Customer Services Engineering and improve speed and quality of issue resolution, inclusive of enhanced technical support through advanced tools and AI
- Internal Focus Areas:
- Operationalize framework for early identification High Risk Defect to meet reduction targets for Customer Events and Days-Lost-Generation (DLG)
- Support Successful Outage Score Improvement target for One Field Services, by avoiding repeat escapes that contribute to quality defects including – 1st attempt start-up failure, trips post start etc
- Lead the deployment of new Customer Experience MOR for Global Services and drive improvement in the Customer Experience Score
- Partner with ITR Region Leaders and OFS Region GMs, to develop and execute an action-plan to improve Glint survey score for Quality for the front-lines
- Support the roll‑out of “EXECUTE” Zero Defect Framework for One Field Servi

📌 Global Services Quality Leader (Madrid)
🏢 GE Vernova
📍 Madrid