Ship's Store Customer Services Manager

Amentum is seeking a Ship's Store Customer Services Manager to support a unique US Navy program on the island of Diego Garcia. The Ship's Store Customer Services Manager is responsible for leading and overseeing customer service operations within the Ship's Store. This role requires a leadership mindset, excellent interpersonal skills, and the ability to ensure exceptional levels of service while maintaining operational compliance with policies and procedures.
- Job Responsibilities:
Customer Service Operations: Managing day-to-day operations of the Ship's Store, ensuring all aspects of customer service run smoothly and efficiently.

Ensuring the provision of proactive, polite, and professional customer service to meet or exceed patron expectation Resolving customer service issues in a calm, professional, and efficient manner,

including responding to complaints and facilitating resolutions.

Monitoring feedback from patrons and identifying opportunities for improvement in customer service processes.

Supervision and Team Coordination:




Leading and supervising the customer service team, ensuring performance aligns with established company standards.

Training, mentoring, and coaching staff to maintain high levels of professionalism and customer service proficiency.

Organizing work schedules and assignments to ensure effective service coverage during operating hours.

Conducting performance evaluations and providing constructive feedback to team members for improvement.
- Compliance and Reporting:
Overseeing compliance with all applicable policies, procedures, and regulations related to customer service and retail operations.

Managing records, registers, and reporting documentation for customer service activities, ensuring accuracy and timely reporting to management.

Ensuring that store inventory, cash handling, and transactions comply with company and governmental policies.

Perform other job-related duties as assigned that a

📌 Ship's Store Customer Services Manager (Garcia)
🏢 Amentum
📍 Garcia