Are you passionate about enabling partners to build differentiated solutions that transform customer experience and workforce productivity? As a Partner Solutions Architect focused on Amazon Connect and Amazon Quick, you will work with AWS Consulting and Technology Partners to help them develop, architect, and bring to market solutions built on these services. You will provide technical guidance, develop enablement content, and support go-to-market motions that drive partner-originated business and deliver value to end customers across EMEA.

Key job responsibilities

Experience with Amazon Connect or similar Contact Center as a Service (CCaaS) solutions

Hands-on experience with conversational AI, natural language processing, or chatbot development

Experience enabling or developing partner ecosystems (system integrators, ISVs, consulting firms)

Experience integrating contact center or productivity tools with enterprise systems (CRM, ERP, ITSM)

Familiarity with infrastructure as code (CloudFormation, CDK, Terraform)

AWS certification (e.g.



AWS Solutions Architect Associate or Professional)

Experience with public speaking, technical blogging, or producing educational content

Fluent written and verbal communication skills in an additional European language

A day in the life

Your days will be varied. You might start by reviewing a partner's contact center solution architecture and providing prescriptive guidance on how to integrate Amazon Connect capabilities. Later, you could be leading a technical workshop for a consulting partner building AI-powered work automation experiences with Amazon Quick. You will spend time developing reusable enablement assets, supporting partners through competency development, and collaborating with AWS Partner field teams to match partner capabilities with customer demand. You will also work closely with AWS service teams, representing the voice of partners to influence product direction.

Key responsibilities:
Provide architectu

📌 Partner Solutions Architect, Cx (Madrid)
🏢 AWS EMEA SARL (Spain Branch)
📍 Madrid