Start date: ASAP
Based in Barcelona, hybrid model.
- We're looking for a driven and enthusiastic student to built to scale the productivity of our CS teams through smart processes, automation, and the thoughtful integration of AI across the post-sale customer journey.
- At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.- bsport is scaling fast, and so is the complexity of our Customer Success operations. We're looking for a CS AI Enablement Specialist to join on a 6-month internship and help us turn our growing CS motion into a sharper, more data-driven, more AI-augmented machine.
- The role:
- Your main ownership will be to deploy a portfolio of AI initiatives that increase the productivity of our Customer Success teams — across onboarding, account management, support, renewals, and health monitoring. You'll work hands-on with our CS and operations tech stack,



and you'll lead small-to-mid-sized projects end-to-end — from scoping to rollout to adoption.
- 1. CS AI enablement
- Identify, test, and deploy AI tools across the CS workflow (onboarding, account reviews, support triage, churn-risk detection, renewal prep, CS reporting).
- Integrate AI capabilities directly into the CS tooling and CRM via native features, connectors, or lightweight automations — turning AI into a default layer of the CSM's daily experience, not a side tool.
- Build and maintain prompt libraries, playbooks, and internal documentation to help CSMs and support agents leverage AI in their day-to-day.
- Measure adoption and impact: define KPIs for AI-enabled workflows and report progress to CS and StratOps leadership.
- Stay on top of new AI tools and evaluate them against bsport's needs and stack.
- 2. CS productivity, process & change management
- Map the highest-effort,

📌 Ai & Automation Specialist Internship (Gràcia)
🏢 bsport
📍 Gràcia