Experteer Overview
In this senior Digital Product Owner role, you shape and govern Customer Contact Management within the Order to Cash ecosystem. You own the end-to-end lifecycle of Salesforce-based solutions, driving value through innovative, data-driven product decisions. You collaborate with cross-functional teams to enhance customer experience and operational efficiency at scale. The opportunity centers on leveraging Salesforce and AI to transform digital customer contact and automate processes in a regulated healthcare environment.

Compensaciones / Beneficios
• Define and execute the digital strategy for Customer Contact Management aligned with Order to Cash and Digital priorities
• Own the product roadmap and ensure features deliver measurable business value
• Oversee lifecycle from implementation to retirement with governance and architecture alignment
• Forecast and build business cases; support budget tracking with Finance and Procurement
• Collaborate with Order to Cash stakeholders and cross-functional teams to translate needs into requirements
• Lead agile development with Scrum, define user stories and acceptance criteria




• Embed a customer-centric perspective using data-driven insights and user research
• Drive adoption of Salesforce Service Cloud, Agentforce, and Einstein AI to improve omnichannel support
• Lead digitalization, automation, and responsible AI initiatives in line with governance

Responsabilidades
• 7–10 years in enterprise digital product management
• 5+ years Salesforce platform experience
• 3+ years in senior product ownership or management
• Strong Salesforce AI and automation background; ability to learn Agentforce quickly
• Experience in Order to Cash, Customer Service Management, or related processes
• Pharma/healthcare industry experience preferred
• PSPO I certification mandatory; Salesforce Product Owner certification; Salesforce Agentforce certification or active enrollment preferred
• Bachelor’s degree in related field
• Excellent stakeholder management and leadership skills

Requisitos principales
• salary range indicator in ad
• opportunity to participate in employee benefit programs
• hybrid Barcelona location
• integral, cross-functional collaboration

📌 Digital Product Owner - Salesforce - Order to Cash (Barcelona)
🏢 Sanofi
📍 Barcelona