Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at general scale.

People Experience Lead

Reporting to: Chief People Officer

The role

As our People Experience Lead, you will help shape how work happens at Paymentology. You will design, implement and continuously improve the frameworks, experiences, and insights that support performance, progression, engagement, and retention across the business.

You will work closely with senior leaders, People Partners, People Operations, Total Rewards and other cross-functional teams to turn employee feedback and organisational insight into meaningful action and outcomes.

This role combines strategic thinking with practical execution.



We are looking for someone who can build from first principles, improve how we operate at scale, and leverage technology and AI-enabled solutions to create better, simpler, and more scalable people experiences

What You Will Do

You will help define, implement and evolve the systems that shape how our people perform, grow, and experience the business.

Your areas of ownership will include:

Designing and improving our employee experience and ways of working
Embedding behaviours that support our culture and business goals
Owning our employee listening approach, including pulse surveys and engagement insights
Turning feedback and data into clear, practical recommendations and organisational action
Leading the design, implementation and evolution of our performance and progression frameworks
Improving fairness and consistency in performance reviews, calibration, and promotion decisions
Identifying retention risks and working with People Partners a

📌 People Experience Lead (Madrid)
🏢 Paymentology
📍 Madrid