G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for integral connectivity and IoT solutions.



Do you want to actively shape the digital transformation with us?

Mission / Role Purpose
The Application Support Engineer (L2) provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments, and external suppliers.The role focuses on incident resolution, troubleshooting, escalation management, and continuous service improvement.

Key Objectives
End-to-end ownership of incidents and service requests.
Ensure SLA and KPI compliance.
Enable L1 teams and improve First Contact Resolution (FCR).
Ensure application stability and service availability.
Promote continuous improvement initiatives.

Key Responsibilities
Service Operations & Ticket Management
Manage support tickets (INC / SRQ / PRB / CHG).
Act as Incident Manager when required.
Ensure SLA compliance and proper prioritization.
Handle custo

📌 Application Support Engineer (Sant Joan Despí)
🏢 Giesecke+Devrient
📍 Sant Joan Despí