About UpliftUplift is a dynamic agency specializing in general talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 60 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.About Our ClientOur client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices.About the role: As the Director of Customer Success, you will hire, oversee, and support a team of Customer Success Managers, ensuring they have the tools, processes, and strategies needed to drive client success and maximize revenue. You will play a key role in improving team performance, optimizing client engagement,



and scaling business growth through strong relationship management, performance optimization, and process improvements.You will be responsible for growing current revenue alongside the sales and Adops teams by communicating and working with clients to identify and meet their business objectives, and ensuring success as they adopt a new platform. From training them on company usage, DSP strategy, and optimization to strengthening client relationships, you'll become an integral part of your client's digital strategy.Responsibilities: Manage top-tier clients as a dedicated CSM.Work closely with the AdOps and sales teams to drive revenue and enhance the performance of client campaigns.Assist in hiring and onboarding new CSMs, ensuring they ramp up effectively.Mentor CSMs to make sure they follow the team's core principles and continuously develop the skills in their roles.Provide guidance to the CSM

📌 Director of Customer Success (Barcelona)
🏢 Uplift People Consulting
📍 Barcelona