Who you are
- Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)
- Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
- Passion for excellent customer service
- Comfortable dealing with unhappy customers
- Ability to interpret data to identify actions
- Professional fluency in Italian and English as a must
- Foundational understanding of AI concepts
- Digital marketing experience a plus
- Comfortable presenting to large groups
- Team player
- Autonomous and proactive
- Experience with Salesforce or CRM software preferred
- Comfortable working in a fast paced, high-growth environment
- Enthusiasm and motivation to improve customer experience
- Proactive in suggesting, designing and implementing ideas and improvements
- Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background
What the job involves




- We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception
- Manage our existing Italian market maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
- Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar
- Use available data to drive targeted actions to achieve objectives
- Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them
- Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective
- Communicat

📌 Membership Executive (Barcelona)
🏢 Ecovadis
📍 Barcelona