About OneMoneyWay
OneMoneyWay is a fast-growing financial platform helping businesses across Europe open and manage business accounts, cards, and cross-border payments. As we scale our Nordic operations from our Málaga office, we're looking for a Danish-speaking Onboarding Manager to own the client journey from application to activation.
About the Role
As Onboarding Manager for the Danish market, you'll be the first real point of contact for new Danish business clients after they apply — guiding them through KYB/KYC requirements, resolving documentation issues, and making sure accounts go live quickly and smoothly. You'll work closely with Compliance, Customer Success, and our banking-as-a-service partners to keep the onboarding process fast, compliant, and low-friction.
What You'll Do
- Own end-to-end onboarding for Danish business clients, from application review to account activation
- Guide clients through required documentation
- Proactively follow up with clients by phone and email to keep applications moving and reduce drop-off
- Partner with Product teams to spot friction points and suggest process improvements
- Maintain accurate records of client status in the CRM
- Act as a warm, familiar contact for clients post-activation, supporting the handover to Customer Success
What We're Looking For
- Fluent Danish (native or near-native) and strong English
- Experience in onboarding, customer success, or a related client-facing role
- Comfortable explaining documentation requirements clearly to non-technical clients
- Detail-oriented, organized, and able to manage multiple client cases at once
- Confident on the phone and in writing
- Based in or willing to relocate to Málaga, with the ability to work hybrid from our office
Nice to Have
- Experience with B2B onboarding
- Familiarity with other Nordic markets (Swedish, Norwegian)
- Background in