OFERTA LABORAL: Senior Team Leader - IT Support

Contrato indefinido + Proyecto de larga duración.
Salario: 3.600 - 3.800 NETO / MES (según experiencia y formación aportada).
Atrayente proyecto en la Comisión Europea.

+ Pagamos el primer mes de alojamiento en Bruselas.
* Lugar de trabajo: Bruselas (es necesario cambiar el lugar de residencia a dicha ciudad, puesto on-site) *

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* IMPRESCINDIBLE: NIVEL MUY ALTO DE INGLÉS Y DE FRANCÉS (ambos), CAPAZ DE TRABAJAR CON FLUIDEZ DESDE EL PRIMER DÍA, TANTO HABLADO COMO ESCRITO .

Job Title: Senior Team Leader - IT Support

Job Description
So, what are the main responsibilities of a Team Leader (IT Support) in European Commission?
The Team Leader, IT Support is a critical leadership role responsible for the day-to-day operational management and coaching of our on-site IT support team. This role requires an experienced leader who has a deep, hands-on understanding of proximity support challenges and excels at coordinating improvement initiatives.

As a Team Leader, you will:




Provide effective leadership to the Proximity IT Support teams, fostering a motivated, high-performing environment where team members continuously develop their skills.
Manage daily team operations, including shift planning, task definition, and resource usage planning (shifts, holidays, projects).
Conduct regular service reviews, quality control, and risk analysis to ensure Service Level Agreements (SLAs) are consistently met or exceeded.
Oversee critical support processes, including call handling status, escalation procedures, and problem reporting.
Track activities against operational plans and provide regular, accurate status reports (daily, monthly, yearly) to management.
Manage the change control procedure related to physical IT assets and support methodologies.
Coordinate small to medium-scale improvement and deployment initiatives related to end-user infrastructure, hardware, and support processes.
Act as the final point of esca

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