Network Support Engineer (Band 2) – Data Center

Position:
Network Support Engineer (Band 2)

Experience:
4–6 years

Location:
Majadahonda, Spain

Employment Type:
Full-Time

Job Description

We are looking for a
Network Support Engineer (Band 2)
with hands-on experience in
Data Center operations, network troubleshooting, switching and routing, and Smart Hands support
. The engineer will be responsible for supporting network infrastructure, resolving incidents, performing rack-and-stack activities, and providing on-site technical assistance.

Key Responsibilities
- Provide
L2 network support
for data center network infrastructure and connectivity issues.
- Troubleshoot
LAN/WAN, switching, routing, VLAN, and network connectivity
issues.
- Perform
rack-and-stack, cable management, device installation, replacement, and hardware troubleshooting
.
- Provide
Smart Hands support
for remote network teams, including physical checks and device interventions.




- Monitor and resolve network incidents in accordance with
SLA and ITIL-based processes
.
- Perform basic configuration and troubleshooting of
switches, routers, and network devices
.
- Maintain accurate incident, change, and activity documentation.
- Coordinate with internal teams, vendors, and remote network engineers for issue resolution.
- Follow data center security, safety, and operational procedures.

Required Skills
- Data Center Network Support
- Network Troubleshooting
- Switching & Routing
- TCP/IP, VLAN, DHCP, DNS
- Rack & Stack / Cable Management
- Smart Hands Support
- Incident & Change Management
- ITIL knowledge
- Good communication and documentation skills
- Ability to work in a data center environment and handle on-site support activities

📌 Network Engineer (Majadahonda)
🏢 DigiTech Squad
📍 Majadahonda