Ericompt Software is seeking an experienced and customer-focused Customer Service Manager to oversee daily customer support activities and help maintain a high standard of service. This role will involve working closely with customers, supporting the service team, resolving more complex issues, and making sure customer requests are handled efficiently and professionally.

What You’ll Be Responsible For:
- Coordinate daily customer service activities and support team members
- Monitor customer inquiries and ensure timely responses
- Handle escalated questions, concerns, and service issues
- Help develop clear and effective customer service procedures
- Review customer feedback and identify areas for improvement




- Maintain accurate service records and prepare basic performance reports
- Work with other departments to resolve customer-related matters

The right candidate will be a confident communicator with strong leadership, organizational, and problem-solving skills. We are looking for someone who can remain professional under pressure, support their team, and take a practical approach to resolving customer concerns. Previous experience in customer service, team coordination, or a supervisory role is preferred.

Sueldo: 17,04€-22,30€ la hora

Ubicación del trabajo: Empleo presencial

📌 Customer Service Manager (Barcelona)
🏢 Ericompt Software
📍 Barcelona