You'll configure, test and stress-test AI agents running in production for 20 to 30 e-commerce brands, and you'll be the person they call when it matters.
Yuma is the most advanced AI platform for e-commerce support. Founded in late 2022, backed by Y Combinator, with 100+ merchants and over a million tickets resolved by our AI agents. We're a team of 20+ across Barcelona, Boston and a few remote spots. Small enough that your work is visible in your first week, mature enough that you'll be working on real accounts with real retention stakes.
? Based in
Barcelona
with partial remote.
*The Team:*
*The Success team is composed of two teams.*
*The first one owns the accounts. Account Managers take our most strategic merchants and work closely with a technical counterpart. Customer Success Managers own a book on their own, the commercial side and the technical side both, which means they run their accounts end to end.*
*The second one is the technical team. Technical Account Managers handle the heavier implementations,
and they're the ones Account Managers pull in on the hardest topics.*
*Cyril, our Head of Account Management, leads the whole thing from Barcelona.*
*Our mission: help every merchant automate a growing share of their support. And renew, because by then the results are there ;)*
? What you'll do:
You'll own a portfolio of 20 to 30 French e-commerce brands running their customer support on Yuma's AI agents.
This isn't a QBR-only CSM role: you build what runs in production, you debug it, and you keep the account over the long run.
- Build automations with the merchant.
Most of what you set up starts with a conversation: either the merchant comes to you with a use case to automate, or you spot the one they haven't thought of yet. Then you build it around their vigente processes.
- Push each account's automation rate.
That's the metric that counts. You track it, you explain it to the merchant, and you know what to do when it plateaus.
- Test, iterat
📌 Customer Success Manager (Barcelona)
🏢 Yuma AI (YC W23)
📍 Barcelona
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