Business travel: 50 % of working time spent at customer sites, travel is within Europe.
Job Responsibilities
1. Customer Interface & Relationship Management
- Serve as the primary quality contact for international customers, addressing inquiries and providing professional quality support.
- Prepare and submit customer complaint analysis reports; present product quality issues to clients in a timely manner.
- Lead or participate in weekly/monthly quality meetings, project reviews, and topic-specific sessions with customers.
2. Quality Improvement & Issue Closure
- Investigate customer quality complaints by coordinating cross-functional teams (R&D;, manufacturing, supply chain) for root cause analysis and corrective actions.
- Drive end-to-end closure of customer quality issues, evaluate effectiveness of improvement measures, and promote preventive actions across the organization.
3. Warranty & Claim Management
- Manage quality-related claims including confirmation, appeal, transfer, and internal accountability tracking.
- Lead responsibility identification and claim transfer for market repair costs, ensuring cost control and process compliance.
4. Market Quality Monitoring & Reporting
- Track and analyze key market quality indicators such as field failure rate and negative list metrics.
- Compile monthly and annual after-sales quality reports to support management decision-making.
- Maintain issue list management mechanism for dynamic monitoring and early warning.
5. Cross-Functional Collaboration & Major Issue Support
- Assist the company's major quality issue task force in handling critical after-sales incidents.
- Collaborate closely with R&D;, production, procurement, and after-sales departments to provide quality support and drive overall quality excellence.
Qualifications
Education
- Bachelor's degree or above in Mechanical Engineering, Electronics, Automotive Engineering, Materials Science, Chemistry, or related field
📌 International Customer Quality Engineer (Comunidad Valenciana)
🏢 Gotion
📍 Comunidad Valenciana
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