POSITION SUMMARY
Responsible for the pre-qualification and assistance to clients, representing the MVCI products and system with integrity while displaying excellent customer service skills according to MVCI standards.
CRITICAL TASKS
WORKING RELATIONSHIPS
- Reports to: Sales & Marketing Manager
- Interfaces: All Associates

OVERALL RESPONSIBILITIES
- Provide appropriate information to all guests with accuracy, attention to detail and product knowledge.
- Conduct pre arrival calls, servicing clients and finding out who travels in party and assist them with any membership issue during their stay.
- Identify and take action on all clients' issues and conducting follow up until the issue is solved.
- Qualify clients and be able to diplomatically explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
- Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
- Provide appropriate information to all clients with accuracy, attention to detail and product knowledge.




- Provide service to and handle all customers' questions, problems and complaints and solve issues in a satisfactory manner
- In charge of delivering welcome packages to MVCI owners.
- To maintain and exceed minimum performance standards as established by the Sales management on a period basis.
- To obtain referrals from new and existing owners.
- Follow up on sales leads, self generated or those provided by S&M; Management to improve sales results.
- Review own performance with management to improve sales results.

ESSENTIAL JOB FUNCTIONS
- To maintain an attitude of customer service throughout your dealings with guests and owners.
- To assist owners when necessary with bookings, queries, etc.
- To commit to a personal on-going self development programme.
- To establish supportive and positive interaction with other Associates.
- Remain current on company and industry information.
- Through professional persuasion, generate qualifi

📌 Sales Service Agent (España)
🏢 Marriott Vacations
📍 España