About you
Nobody is expected to meet 100% of the requirements. If you meet many of the criteria and are curious about the world of Application Portfolio Management, we would be happy to hear from you and explore what you could bring to the team.
Preferred Experience
~ Extensive experience in enterprise IT, including at least six years specialising in the ServiceNow platform.
~ Proven experience in large, complex, and highly integrated ServiceNow environments.
~ Strong background in Application Portfolio Management (APM), Policy Exception Management, Software Portfolio Management (SOPM), and Service Asset and Configuration Management (SACM).
~ Demonstrated ability to drive strategic initiatives end to end while remaining hands-on in delivery.
~ Experience working with external partners or system integrators in long-term engagements.
Technical and functional skills
~ Expert knowledge of ServiceNow with strong understanding of ServiceNow data models, workflows, integrations, dependencies, and reporting.
~ Understanding of emerging AI capabilities within the ServiceNow platform and their practical application in enterprise environments.
~ Ability to provide strategic, data-driven recommendations grounded in platform realities.
~ Solid understanding of IT service management frameworks (e.g. ITIL or equivalent).
Soft skills
~ Trusted advisor mindset with strong stakeholder and collaboration skills.
~ Process-oriented, end-to-end thinking with a strong focus on business and user outcomes.
~ Comfortable balancing strategic thinking with hands-on execution in a fast-paced product environment.
~ High level of ownership, reliability, and delivery focus.
~ Strong analytical, documentation, and communication skills.
~ Ability to operate effectively in a federated, matrix-driven enterprise environment.