About the role

The Senior Product Analyst partners closely with the Product Owner to drive the strategic evolution, and operational excellence of Swiss Re’s Application Portfolio Management (APM) and related Service Now products capability. The role combines deep ServiceNow platform expertise, enterprise architecture knowledge and hands-on delivery experience to ensure the ServiceNow ecosystem evolves in line with Swiss Re's business strategy, governance standards and operational needs.

Acting as a trusted advisor to the Product Owner, Business Stakeholders and the DevOps Team the role leads complex initiatives end-to-end across a highly integrated and customised ServiceNow Enterprise Service Management (ESM) landscape.

Responsibilities

Serve as a senior product and platform expert for ServiceNow APM and related capabilities, including GRC, SOPM and SACM, with strong knowledge of the platform, integrations and enterprise application landscape.

Contribute to product strategy, roadmaps and backlog prioritisation, aligning platform evolution with business objectives,



architectural standards and emerging capabilities.

Identify, evaluate and integrate AI capabilities into ServiceNow solutions to deliver measurable business value while meeting architecture, governance and security standards.

Design and lead end-to-end ServiceNow solutions and complex platform initiatives, ensuring scalability, maintainability and long-term architectural sustainability.

Define and coordinate configurations, workflows, data models, integrations and custom applications across APM and related ServiceNow capabilities.

Translate business and process requirements into effective solution designs, functional requirements, user stories and acceptance criteria.

Assess platform capabilities and gaps, driving optimisation, remediation, automation and continuous improvement initiatives.

Partner with Product Owners, DevOps team, business stakeholders and vendors, providing strategic and techn

📌 Senior Product Analyst (Madrid)
🏢 Swiss Re
📍 Madrid