Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
YOUR MISSION: Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT? Assist the Store Manager in overseeing daily store operations, ensuring compliance with company policies and store management guidelines. Manage staffing issues, plan shifts/rotas, and address customer complaints to enhance customer satisfaction.
Demonstrate key product/service features and lead a team of demo specialists to maximize customer value during demonstrations. Guide teams in delivering consistent product/service information and adhere to established messaging and positioning. Oversee the day-to-day operations of a small to medium store, including front end, back end, and sales floor, to achieve sales performance goals. Lead teams in recording and processing customer orders, and aggregate common customer issues to develop effective response strategies. Develop and approve short- or medium-term work schedules, manage overtime, and allocate additional resources as needed. Identify opportunities to introduce additional products/services during customer interactions. Set clear objectives for sales calls or meetings, use standard materials for presentations, and ask relevant questions to gauge customer interest and provide necessary information. Implement customer contact plans to communicate product launches and engage
📌 Boutique Sales Associate (Barcelona)
🏢 Richemont
📍 Barcelona
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