Join to apply for the Head of Customer Service role at AUTO1 Group

Descripción de empresa

Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where your work has real impact? At AUTOHERO , we are looking for a Head of Customer Service with strong strategic vision, proven experience leading teams, and a solid focus on operational quality. If you are passionate about customer care, issue resolution, and continuous improvement—and want to grow within a fast‑evolving sector—we’d love to meet you.

Responsibilities

- Lead and develop a large and diverse team, promoting collaboration,



proactivity, and a customer‑centric mindset.
- Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution.
- Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality.
- Coordinate inbound and outbound customer service operations through channels such as Freshdesk and Twilio.
- Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives.
- Lead the documentation team, ensuring efficient and risk‑free vehicle

📌 Head Of Customer Service (Madrid)
🏢 Auto1 Group
📍 Madrid