Job Title: Customer Experience Representative

Location: Barcelona, Spain

Place of Work: Barcelona

We are looking for a Customer Experience Representative to join our Taste Europe Customer Experience team in Barcelona. This is a permanent position created to ensure continuity of service and customer support within the team.

The Customer Experience Representative acts as the primary point of contact for customers and is responsible for managing the end-to-end order fulfillment process. The role requires close collaboration with Sales, Planning, Logistics, Manufacturing and other internal stakeholders to deliver outstanding customer experience.
- Your key responsibilities
- Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management.
- Regularly update customers and internal stakeholders on order status and any issues.
- Handle customer inquiries, process returns and claims to resolve customer issues promptly.




- Identify potential obstacles in the fulfillment process and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Understanding customer expectations and translating the voice of the customer for internal stakeholders.
- Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetings.
- Develop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement.
- We offer
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
- A versátil work environment that empowers people to take accountability for their work and own the outcome.
- An eagerness to be one team and learn from each other to bring progress to life a

📌 Customer Experience Representative (Barcelona)
🏢 dsm-firmenich
📍 Barcelona