Please note that the position is based in our office in Sofia, Bulgaria, and we will help you relocate.

TELUS Digital Bulgaria is looking for passionate Player Support Specialists.

Why you’ll love it here:
- Work in the amazing TELUS Tower - right in the heart of Sofia- Modern personal gymwith breathtaking360° panoramic view to fuel your wellness journey- Vibrant chill & gaming zones to recharge and have fun- Join our Spanish community and be part of an incredible, friendly team50+ benefits and services to choose fromAdditional health insurance- Employee Рeferral Program:Refer your friends and get an additional bonusExcellent career development opportunities

We offer:
Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home- Fully paid training
- Attractive salary

What you will do in this role:
- Help out our players with any issues they might have via tickets and chat




- Provide the best player experience with a case by case player oriented approach
- Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
- Work with a passionate team of gamers to give our support experience a player to player feel

In this role, you will have rotating shifts across 24/7 operations
You have:
- Fluency in Spanish and a good command of English
- Player empathy and understanding a player’s perspective when tackling their issue is required
- Understanding of Player Support
- Gaming experience - if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
- Desire to help the players as best as possible and to contribute to the team’s success

It sounds like the perfect job for you? APPLY NOW

_About us: _TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members.

📌 Player Support Associate Relocation to Sofia, Bulgaria (España)
🏢 TELUS Digital
📍 España