Looking for your next career challenge? Or just poking around? Whether curiosity or ambition brought you here, Avantio could be exactly what you’re looking for
Who are we?
We don’t want to bore you with another endless company biography. Here’s a quick snapshot of what we do We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool. Moreover, we create custom websites for our clients.
But technology and innovation are just a part of it. The real engine behind Avantio is our people.We’re a Valencian Saas company with a integral mindset and +200 professionals from +28 different nationalities. Our HQ is located in sunny Valencia, and we recently opened an office in Mexico.
What brings us together? Our experience, professionalism, and passion for what we do.
Ready to join the team?
What you’ll be doing (and who with)
The Customer Success team is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold,
and works towards the success of the product and the benefit of the customer.
Therefore, the main goal of the CS team is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.
On the other hand, it will be oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened.
The Customer Success Specialist role will have the following functions:
- Customer Relationship Management.
- Maintain strong, long-term relationships with existing customers.
- Act as the primary point of contact for customer enquiries.
- Understand customer needs and ensure that software products or services meet those needs.
- Implement and develop processes to improve usage and satisfaction at different levels of existing customers.
- Ensure that customers effectively use and fully benefit from software solution